Terms & Conditions

Please note – by joining our Online Zoom Group classes (Section B) or our In-Person group venue classes (Section C & D) you are agreeing to the relevant terms stated below.

SECTION A: GENERAL CONDITIONS & EXCLUSIONS

By accessing or using Super Speak’s classes, you warrant and represent to us that you have read, understand and agree to be bound by these terms & conditions. You are agreeing to be bound by these Terms & Conditions, all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree to these terms and conditions you are prohibited from using or accessing any Super Speak classes including Zoom classes and must cease to continue enrolment into Super Speak’s classes and program/s.

1. COPYRIGHT NOTICE
All parts of Super Speak program/s represent the proprietary intellectual property of Super Speak PTY LTD and are protected under international copyright law.
Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited.
You may not, except with Super Speak’s written permission, distribute or commercially exploit any of this content. You may not transmit it or store it on any document or any other website or other form of electronic retrieval system. Super Speak expressly reserves all copyright and trademark in all documents, information and materials in all Super Speak programs and reserves the right to take action against you if you breach any of these terms.

2. EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them to users, either online or off-line, whether they be business users or domestic users, then you are a competitor of Super Speak. Super Speak excludes and does not permit you to use or access any Super Speak programs or content (including online and offline programs), to download any documents or information from our online learning program/s, or obtain any such documents or information through a third party.
If you breach this term then Super Speak will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use.
Super Speak reserves the right to exclude and deny any person access to our programs, services or information in our sole discretion and will monitor usage data accordingly. If Super Speak find our online program is being used by competitors, in part or full, Super Speak have the right to investigate the user/s further.

3. DO NOT SHARE CONDITION
Parties other than the student whose name is registered on the program registration form are not permitted access to any content without registering themselves. This includes other siblings within the family or any person outside of the family that is not listed on the initial registration form. Super Speak reserves the right to exclude and deny any person access to our online learning portal, services or information in our sole discretion. If Super Speak find our online program being used, in part or full, or being shared with anyone using the course not for its intended purpose, Super Speak have the right to immediately cancel & investigate this user/s in question.

4. DO NOT RECORD CONDITION
Recording of our classes in any form by anyone other than Super Speak is strictly prohibited. This includes a strict no recording of any Super Speak Zoom Group classes sessions audio or visual on external devices including mobile phones or any other devices.

5. MONITORING USAGE
You understand that Super Speak may monitor student usage data including but not limited to IP addresses, devices used, locations plus other usage specific information. This will be used to ensure the terms & conditions are being met.

SECTION B: ZOOM GROUP CLASSES

By joining Super Speak Online  Zoom classes the purchaser acknowledges and agrees that:

The following terms and conditions apply to the supply of services by Super Speak Pty Ltd to the Purchaser (Terms and Conditions).

a) The term “Purchaser” refers to the contact person who made the booking for the Services, and is privy to these Terms and Conditions.

b) The term “Child” or “ Student” refers to all children enrolled into the Services by the Purchaser.

  1. Online live classes are conducted via Zoom. Your child will be booked in to a weekly Zoom class which will be held on the same day and time each week. Due to class maximums, students are not able to change and swap classes on a casual basis
  2. Super Speak Zoom class links and passwords are for personal use only by the enrolled students. Sharing of any links is not permitted to ensure the security and privacy of all. Misuse or sharing of class links or passwords may result in immediate cancellation of enrolment and forfeiting of enrolment fee.
  3. Students under the age of 18 have gained parental/guardian permission to be online with Super Speak
  4. Students are expected to be under the supervision of a responsible parent and/or guardian within the premises of their own home whilst taking part in the Super Speak online lessons.
  5. Students and/or parents are not permitted to record the lessons using any device including computer, mobiles or any other external device.
  6. The content covered in Super Speak classes and supporting resources are the Intellectual Property of Super Speak PTY LTD and are protected under international  copyright law. Materials may not be shared, duplicated, or reproduced whole or in part in any form without the written permission of Super Speak PTY LTD.
  7. Only enrolled students are permitted to participate in the online lessons.
  8. Students will undertake their classes in an environment free from distraction and/or the possibility of siblings under the age of 18 entering the view of the camera who are not enrolled students of that class. If other minors are in view of the camera the student will be excluded from the room until they are out of view.
  9. Super Speak may record classes for monitoring and safety purposes, and promotional and/or advertising purposes. The Purchaser authorises Super Speak Pty Ltd to use any photographs, video and digital recordings of the Child taken during classes for publicity, marketing, promotional and/or advertising purposes both online and offline. The Purchaser must expressly tell Super Speak Pty Ltd in writing if they do not authorise Super Speak to do this.
  10. There are no make up classes, credits or refunds offered for missed lessons.
  11. There are no refunds or credits available on fee payments or use of lesson credits after payment has been received, or after parents have confirmed to Super Speak they will use their credits to pay the term Zoom Group classes. This is because Super Speak arrange teachers & classes based on the student enrolments.
  12. Super Speak takes no responsibility for any technical difficulties affecting your personal connection to attend the classes. Please ensure you have tested your connection prior to classes.
  13. Super Speak to the fullest extent permitted by law, excludes all liability for any loss, damage or other claim arising from or in any way connected to the attendance of my child/children at Super Speak Classes, including without limitation claims relating to personal injury.
  14. To release and forever discharge Super Speak PTY LTD from any and all liability, loss and damage (including direct, indirect and consequential) or any other claim in anyway associated with the attendance of my child/children in Super Speak online classes

SECTION C: COVID TERMS FOR CLASSES AT VENUES

In addition to our standard terms & conditions for classes at venues, please note our COVID terms & conditions in this section. These COVID terms & conditions outlined in section B will apply until further notice for Super Speak group classes at venues (not for Zoom group classes online).

  1. The Purchaser agrees to inform Super Speak in writing via email at least 1 hour before class if their child is not able to attend their class due to illness. Notice is required to provide Super Speak time to offer the spot to another student. Super Speak is unable to offer any make up classes for No Shows of missed classes due to any reasons other than illness.
  2. The Purchaser understands that there will be a maximum of 1 make up lessons offered per student per term. Make up lessons can only be requested if the child misses’ class due to illness and with sufficient notice provided as outlined in point 1.
  3. The purchaser understands that should any of the venues that Super Speak run classes from (Schools, Churches, Community Venues etc) be closed temporarily due to COVID related reasons , Super Speak have the right to relocate their classes if possible.
  4. The purchaser understands and agrees Super Speak has the right to replace up to 2 classes at venue with online Zoom classes per term. This may be required if Super Speak is unable to run classes at a venue for any reason relating to COVID-19 including, but not limited to, venues needing to temporarily close for cleaning or if a teacher is required to self-isolate and a replacement teacher cannot be arranged in time.
  5. The purchaser agrees to co-operate with any venue specific covid-safe requirements to ensure the safety of students, staff & parents. This may include mandatory temperature checks of students prior to entering venue premises.
  6. Parents will not be permitted inside our buildings until further notice. Students are asked to be dropped off & picked up punctually from the entrance / exit doors at the start & end of classes.
  7. Parents must apply the appropriate physical distancing practices at drop off & pick up.
  8. Parents are not permitted to use the indoor toilet facilities in our venues. These facilities are reserved for student use only.

SECTION D: IN-PERSON VENUE CLASSES

PART A – Overview

  1. The following terms and conditions apply to the supply of services by Super Speak Pty Ltd to the Purchaser (Terms and Conditions).
  2. These terms and conditions shall apply to all enrolments made by the Purchaser. The Purchaser by its payment of the Enrolment Fee is deemed to have accepted these Terms and Conditions in full. To the extent that the Purchaser supplies terms and conditions after the Enrolment Fee is paid, the Purchaser’s terms and conditions shall be of no legal effect and shall not constitute part of the agreement for the purchase and supply of the Services.
  3. Super Speak Pty Ltd agrees to provide the Services in consideration for the Enrolment Fee.
  4. The term “Purchaser” refers to the contact person who made the booking for the Services, and is privy to these Terms and Conditions.
  5. The term “Child” refers to all children enrolled into the Services by the Purchaser.
  6. The Purchaser warrants that they are legally responsible for the Child, and are able to make legally binding guarantees under these Terms and Conditions for and on their behalf.
  7. The Purchaser authorises Super Speak Pty Ltd to use any photographs, video and digital recordings of the Child taken whilst at the Venue for publicity, marketing, promotional and/or advertising purposes both online and offline. The Purchaser must expressly tell Super Speak Pty Ltd in writing if they do not authorise Super Speak to do this.

PART B – The Services

  1. The term “Services” refers to the program(s) and classes booked by the Purchaser through this website.
  2. The phrase “Enrolment Fee” refers to the amount paid for the Services.
  3. The term “Venue” refers to the location where the Services are held.
  4. The Purchaser will pay for the Services by way of credit card or direct deposit. The Purchaser will only pay in cash if approved by Super Speak Pty Ltd at its absolute discretion.
  5. The Purchaser provides permission for the Child to participate in the activities organised for the days on which the Child will be attending the Services.
  6. The Purchaser understands that Super Speak Pty Ltd is unable to offer make up classes, refunds or discounts for missed classes. This ensures Super Speak can maintain a stable learning environment for all students with minimum class disruptions. Venues and teachers are also hired based on these periods.
  7. The Purchaser understands that punctual and on-time pick up from the classroom door is a requirement of the program. Super Speak Pty Ltd reserves the right to cancel The Purchasers enrolment where this requirement of punctual and on time pick up from classroom door is not being met.
  8. The Purchaser understands that the Child is only supervised by a Super Speak teacher during their actual lesson time. The Purchaser understand that they are responsible to supervise the Child before and after class. The Purchaser agrees that Super Speak Pty Ltd reserves the right to cancel the Childs enrolment where this requirement is not being met.
  9. The Purchaser understands that re-enrolment from one term to the next is an automatic procedure. This is to avoid any misunderstandings that may lead to students missing placement in their usual classes.
  10. The Purchaser understands that the minimum enrolment period is one term. This is because room hire, teacher contracts & the number of classes we run need to be arranged for an extended period of time. Therefore, we cannot take casual bookings or pro-rata weeks if you may be away. For new students joining after the start of a term, fees will be charged pro-rata.
  11. The Purchaser understands that payments for each term must be made in full 10 days prior to the commencement of the new term. After this period, places of unpaid students may be opened to students wanting to pay where there are waiting lists for classes.
  12. The Purchaser understands that payments that have not been received more than 2 weeks after class commencement, are subject to a late payment fee of $30. Super Speak will notify parents / guardians if payments have not been received prior to any late fee being charged.
  13. The Purchaser accepts that Super Speak reserves the right to refuse admission to any person that presents a disciplinary problem to staff or a threat to the safety and well-being of other children. Unacceptable language or bullying will under no circumstances be tolerated and will result in the child being removed from the class with no refund.
  14. The Purchaser acknowledges and understands that Super Speak expects appropriate and positive behaviour from its students at all times. When these expectations are not met, The Purchaser accepts that Super Speak will discuss behaviour issues with the parent/ guardian. If inappropriate behaviour continues and poses threat, harm or continued disruption to others, the student will be asked to leave the program.
  15. The Purchasers understands that lost student folders can be replaced for a fee of $20. If the Child withdraws prior to the end of the enrolment period without making full payment, the Purchaser understands that Super Speak has the right to charge up to a fee of $50 for each student folder which will cover both the cost of the folder and the cost for the information the student obtains within it.

PART C – Cancellations

  1. The Purchaser acknowledges that there are no refunds offered after the commencement of classes or after payment has been received.
  2. The Purchaser acknowledges that if they wish to withdraw their child at the end of a term, they must provide at least 2 weeks written notice before the end of the current term.
  3. The Purchaser understand that Super Speak Pty Ltd reserves the right to cancel or change the timetable and pricing structure at any point in time. Class times, duration & locations may vary depending on final numbers.

PART D – Health and Safety

  1. The Purchaser agrees to inform Super Speak when any details previously stated on the enrolment form have changed. In particular, contact details, medical details and emergency contact details.
  2. The Purchaser authorises Super Speak Pty Ltd, in the event of accident or illness, to obtain all necessary medical aid and treatment for the Child and the Purchaser agrees to meet all reasonable expenses associated with the same treatment.
  3. The Purchaser acknowledges and agrees that the child will not attend the Services if suffering from an infectious or communicable disease as identified by the Department of Health.
  4. The Purchasers warrants that the Child has not at any time suffered blackout, seizure, convulsion, fainting, dizzy spells or any other medical condition and is not presently receiving treatment for any illness, disorder or injury which would render it unsafe for my child to take part in Super Speak classes.
  5. To the maximum extent permitted by law, the Purchaser acknowledges and agrees that neither Super Speak Pty Ltd nor its officers, servants, agents, employees or contractors are responsible for any liability arising from personal injury, property damage, death, any loss sustained or any other claim by any Child or Purchaser arising from, or in any way connected to, the attendance of the Child or Purchaser at Super Speak, as a result of his or her participation in the Services.
  6. To the maximum extent permitted by law, the Purchaser agrees that no actions will be brought against Super Speak Pty Ltd or its officers, servants, agents, employees or contractors in contract, tort or any other action for any personal injury, property damage, death or any other loss referred to in clause D4.
  7. Notwithstanding clause D4 & D5 and without limiting the provisions of part D of these Terms and Conditions, the Purchaser agrees that no officer, servant, agent, employee or contractor of Super Speak Pty Ltd will have any separate or individual liability to the Purchaser.

PART E – Intellectual Property

  1. The phrase “Intellectual Property” includes but is not limited to to all knowledge imparted, tasks engaged in and documents provided in the course of providing the Services.
  2. Property, right and title in all Intellectual Property relating to the Services remains with Super Speak Pty Ltd. The Purchaser will be entitled to a non-exclusive, non-transferable license to use the Intellectual Property for his or her personal use, and for the personal use of the Child.
  3. The Purchaser warrants that he or she will take all reasonable steps to prevent the dissemination or use of the Intellectual Property for any purpose other than that outlined in clause E2.

PART F – General

  1. The entire Agreement is comprised of these Terms and Conditions and any documents referred to herein. This Agreement supersedes all previous arrangements, correspondence, tenders, proposals, understandings and communications, whether written or oral.
  2. This Agreement will be governed and construed according to the laws of Victoria.
  3. Any provision in these Terms and Condition which is or becomes invalid or unenforceable is to be read down, if possible, so as to be valid and enforceable. In the event that a provision cannot be read down, it is otherwise capable of being severed to the extent of the invalidity, without affecting the remaining provisions of these Terms and Conditions.
  4. Super Speak Pty Ltd is able to amend or vary these Terms and Conditions at any time without notice. These changes are not binding on any payment for the Goods prior to the changes being available on the Super Speak website.